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FinReliable DigiTech

Frequently
Asked Questions

What are the benefits of using FASTag?

You save time, avoid toll queues, get cashless payments, receive instant SMS alerts, and enjoy smoother highway travel.

Will I get a receipt after making the payment?

Yes you will receive a downloadable digital receipt instantly after every successful transaction.

What payment options are available at application?

Debit Cards, Credit Cards and Wallets can be used to make the payments.

How safe is the online payment system?

It’s 100% safe to make education payments online through the application. All payments are secure & have encrypted payment gateways to ensure safety of your personal & financial information.

What types of educational payments can I make online?

From school admission fees, to any listed educational institution fee, tuition fees can be paid online through the application.

Does FASTag work for all toll plazas in India?

Yes. FASTag is accepted at all NHAI-enabled toll plazas across national highways.

What documents are required to apply for a FASTag?

You’ll need your RC, ID proof, address proof, and a passport-size photo for KYC.

How do I get a refund for my FASTag account?

Raise a closure or refund request in the issuer’s portal. After verification, the refundable amount is credited to your bank account.

How do I update my vehicle details linked to FASTag?

You can request an update through your FASTag issuer. Changes like vehicle number or RC updates need supporting documents.

Can I pay fees in installments?

No, payment in installments are not accepted.

How can I check my FASTag balance?

You can check it through the app, SMS alerts, or your issuing bank’s portal.

Can a FASTag be used in multiple vehicles?

No. Each FASTag is linked to one vehicle and one registration number.

What is the annual recharge of FASTag in India?

There’s no fixed annual recharge. You simply add money whenever your balance runs low.

Is FASTag mandatory for all vehicles?

Yes. FASTag is mandatory for all four-wheel vehicles across India for toll payments.

How can I link my FASTag with the App?

It’s very simple! Open the App, go to the FASTag Services section, enter your vehicle number and registered mobile number, then follow the on-screen instructions to link your FASTag instantly.

How can I get a FASTag?

You can apply through banks, authorised agents, or digital platforms by submitting basic KYC and vehicle details.

What is FASTag and how does it work?

FASTag is an RFID-based tag fixed on your vehicle’s windshield. It lets you pay tolls automatically as you pass through toll plazas without stopping.

How can I make my electricity bill payment online through FinReliable DigiTech?

Download the app, go to Utility Payments, select Electricity, choose your provider, enter your consumer details, verify the bill amount, and pay instantly through any preferred digital payment mode.

Can I get a receipt after completing my online utility bill payment?

Yes. You receive a digital BBPS receipt inside the app, which you can download or share anytime.

Why should I choose FinReliable DigiTech for my online utility bill payments?

You get quick payments, a smooth interface, secure transactions, BBPS-backed reliability, and instant updates. Everything is designed to make bill payments stress-free.

Are there any extra charges for water bill payment online?

No extra charges from FinReliable DigiTech. Any fee shown will only be the official charge from the utility provider, if applicable.

How do I track my BBPS transaction?

Go to the Transaction History in the app. Every BBPS payment shows the status, payment ID, and timestamp.

Which utility bill payments are supported on FinReliable DigiTech?

Electricity, Water, Gas, DTH, Broadband, Mobile Postpaid, Landline, FASTag Recharge, and more powered by the BBPS network.

What are the benefits of using online bill payment instead of offline methods?

You save time, avoid long queues, get instant confirmation, track all bills in one place, and never miss a due date. It’s fast, simple, and available 24/7.

Can I pay my water bill online using FinReliable DigiTech?

Absolutely. Choose the Water section under Utility Payments, select your board, enter your account details, and pay in seconds. And not just water bill you can pay electricity bill, the Mobile, DTH recharge services are also available.

Is online Utility bill payment secure?

Yes. FinReliable DigiTech uses encrypted payment gateways and follows BBPS guidelines, so every transaction stays protected.

How do I receive confirmation of online bill payment?

You get instant confirmation through an in-app update, SMS, and email (if enabled), along with the official BBPS transaction ID.

Is it necessary to register on the application to make payments?

Yes, to make education payments through FinReliable DigiTech its necessary to download the application & Register.

Can I cancel or get a refund after fee payment?

Usually, education fees are non-refundable, but refund policies differ by institution. Please check with your institute for specific rules.

Who should I contact if I face issues while paying?

You can contact the FinReliable DigiTech support team helpdesk listed on the payment portal.

Can I download previous fee receipts?

Yes, you can download the fee receipts of all the previous payments anytime.

Can I pay someone else’s school or college fee online?

You can make someone else’s educational institute fees as long as you have the desired details like beneficiary name and account details.

How do I verify whether my fee payment was successful?

You will receive a confirmation on the app., reference ID if you wish to confirm. Messages and receipts are also shared with you.

What should I do if my payment fails but the amount is deducted?

If the amount is deducted from your bank but the payment is not updated:

  • You will get the refund usually within 3-5 working days
  • It may automatically get updated once the transaction is verified by the institution. And it’s important to keep your transaction ID for reference.